Returns/Shipping - Iowa City - Revival

Introduction

Welcome to That’s So You! Resell Boutique, your go-to destination for high-quality apparel and shoes in Iowa City. We take great pride in providing exceptional service to our valued customers, and we understand the importance of transparent and convenient returns and shipping policies. In this section, we will walk you through our comprehensive process to ensure your shopping experience with us is hassle-free and enjoyable.

Shipping Methods

At That’s So You! Resell Boutique, we offer a variety of reliable shipping methods to cater to your needs. Whether you live within Iowa City or across the country, we've got you covered. Here are the shipping options available:

1. Standard Shipping: Our standard shipping service ensures your package arrives safely within 3-5 business days. This option is perfect for those who prefer cost-effective and efficient delivery.
2. Express Shipping: Need your order urgently? Opt for our express shipping option, and we'll make sure your package is delivered within 1-2 business days, anywhere in the United States.
3. Local Pickup: If you reside in Iowa City or nearby areas, you have the option to pick up your purchase directly from our boutique. Enjoy the convenience of skipping the shipping process and receiving your items at your convenience.

Return Procedures

We understand that sometimes returns are necessary, and we strive to make the process as simple as possible. Below, we outline our return procedures, ensuring a stress-free experience for you:

1. Initiating a Return: If you are unsatisfied with your purchase or received a damaged item, please reach out to our customer support team within 7 days of receiving your package. They will guide you through the return process and provide any necessary assistance.
2. Condition of Returned Items: We kindly request that the items you wish to return are in their original condition, unworn, and with all tags intact. This ensures a smooth refund or exchange process.
3. Return Shipping: For most returns, we provide a prepaid shipping label for your convenience. Simply package the items securely, attach the label, and drop it off at your nearest shipping center. Once we receive the returned items, we promptly process the refund or exchange.
4. Refund or Exchange: After receiving your returned items, we will inspect them thoroughly. If eligible, we will issue a refund to your original payment method or exchange the item as per your request. Our goal is to ensure your complete satisfaction.

Customer Satisfaction

At That’s So You! Resell Boutique, we prioritize customer satisfaction above all. Our dedicated team is always available to assist you with any inquiries, concerns, or feedback you may have. Your shopping experience with us is of utmost importance, and we continually strive to exceed your expectations.

Contact Us

If you have any questions regarding our returns and shipping policies, or if you need assistance with an existing order, our team is here to help. Reach out to us via phone at (XXX) XXX-XXXX or email us at [email protected]. We are committed to providing you with exceptional support and resolving any issues promptly.

Conclusion

Thank you for choosing That’s So You! Resell Boutique as your preferred destination for top-notch apparel and shoes in Iowa City. We are dedicated to providing you with a seamless shopping experience, reliable shipping, and hassle-free returns. Shop with confidence, knowing that your satisfaction is our top priority. We look forward to serving you!