Return Policy - Red's Threads
Welcome to That’s So You! Resell Boutique, the ultimate destination for all your apparel and shoes needs. We understand that sometimes returns may be necessary, and we are committed to making the process as smooth as possible for our valued customers. In this comprehensive return policy guide, we will provide you with all the necessary information regarding our return policies and procedures.
1. Eligibility for Returns
At That’s So You! Resell Boutique, we accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, unworn, and in the same condition as when it was received. Additionally, you must have the original receipt or proof of purchase.
2. Return Process
If you wish to return an item, please follow the simple steps outlined below:
- Initiate the Return: Contact our customer support team via email or phone within the 30-day return period. Provide them with the necessary details, including your order number and reason for the return.
- Package Your Item: Once your return request is approved, carefully package the item in its original packaging, ensuring it is well-protected to prevent any damage during transit.
- Ship the Item: Send the package back to us using a trackable shipping method. We recommend insuring the package for its full value. Please note that the return shipping costs are the responsibility of the customer.
- Processing and Refund: Once we receive and inspect the returned item, we will process your refund within 3-5 business days. The refund will be issued to the original payment method used for the purchase.
3. Non-Returnable Items
While we strive to accommodate returns for most items, certain products are non-returnable due to hygiene, safety, or customization reasons. The following items are considered non-returnable:
- Undergarments, swimwear, and intimate apparel
- Personalized or customized products
- Earrings and other pierced jewelry
- Items marked as final sale or clearance
4. Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return process and provide a suitable solution, such as a replacement or full refund.
5. Store Credit and Exchanges
At That’s So You! Resell Boutique, we offer store credit as an alternative to refunds. If you prefer store credit, it can be used towards a future purchase from our website. Additionally, we currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process mentioned above and place a new order for the desired item.
6. Contact Us
If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our friendly customer support team. We are here to assist you and provide you with a satisfactory resolution.
Thank you for choosing That’s So You! Resell Boutique. We appreciate your business and look forward to serving you again in the future.
