Frequently Asked Questions

Mar 11, 2018

About That’s So You! Resell Boutique

Welcome to That’s So You! Resell Boutique, your go-to online destination for high-end apparel and shoes! We are a leading eCommerce platform in the field of resale fashion, catering to customers who desire quality products at affordable prices. Our mission is to provide excellent service, exceptional products, and a seamless shopping experience.

General FAQs

1. How do I create an account on That’s So You! Resell Boutique?

To create an account, simply click on the 'Sign Up' button located at the top right corner of our website. Fill in the required information, including your name, email address, and a secure password. Once registered, you can start exploring our wide range of products and enjoy a personalized shopping experience.

2. How can I place an order?

Placing an order with That’s So You! Resell Boutique is quick and easy. Browse our website and select the items you wish to purchase. Click on the 'Add to Cart' button, and once you have finished shopping, proceed to the checkout page. Provide your shipping address and payment details, review your order, and click 'Place Order' to complete the process. A confirmation email will be sent to you once your order is successfully placed.

3. What payment methods do you accept?

At That’s So You! Resell Boutique, we accept a variety of payment methods to cater to your convenience. You can safely make your purchase using major credit cards, debit cards, as well as PayPal. Rest assured that all transactions on our website are encrypted and secure.

4. How does shipping work?

We offer reliable and fast shipping services to ensure your order reaches you in a timely manner. All orders are carefully packaged and shipped within 1-2 business days from the date of purchase. We provide tracking details so you can easily monitor the progress of your delivery. Please note that delivery times may vary depending on your location and the shipping method selected.

5. What is your return policy?

Your satisfaction is our top priority, and we offer a hassle-free return policy. If you are not completely satisfied with your purchase, you can initiate a return within 14 days of receiving your order. Please ensure that the items are in their original condition, unworn, and with all tags attached. For detailed instructions on how to return an item, please refer to our dedicated Returns page.

Product Specific FAQs

1. How can I determine my correct size?

Ensuring the perfect fit is essential when shopping for apparel and shoes. To help you find your correct size, refer to our comprehensive Size Guide. This guide provides detailed measurements and instructions on how to measure yourself accurately. If you have any further questions regarding sizing, feel free to contact our customer support team.

2. Are the products authentic?

That’s So You! Resell Boutique takes authenticity seriously. We guarantee that all our products are authentic and carefully inspected for quality before being listed on our website. We work with trusted sellers and brands to ensure you receive genuine designer items at great prices.

3. Can I sell my preloved items on That’s So You! Resell Boutique?

Yes, you can! We provide a platform for individuals to sell their preloved items on That’s So You! Resell Boutique. Simply navigate to our Sell page and follow the instructions to list your items. Our team will review your submission and get back to you with further details.

Contact Us

If you have any other questions or need further assistance, don't hesitate to reach out to our friendly customer support team. You can contact us via email at [email protected] or by filling out the contact form on our Contact page. We strive to provide prompt responses and ensure your shopping experience with us is exceptional.

Thank you for choosing That’s So You! Resell Boutique. Happy shopping!